Frequently asked e-mail questions
What is my e-mail address?
Your e-mail address is your username, followed by @info-link.net. If your username is johndoe, then your e-mail address is firstname.lastname@example.org. The password for your e-mail address is the same password for your username. You can change your password by clicking here.
How can I check my e-mail?
You can check your e-mail a few different ways. The easiest way to check your Info Link e-mail is to use WebMail. If you have Outlook Express, Netscape Messenger, Eudora, or another e-mail program on your computer, you can use them to check your e-mail as well. See how to set up Info Link e-mail on some common e-mail clients
What is WebMail?
WebMail is a web-based e-mail program. You can check your e-mail using Info Link's WebMail. All of your messages are stored on WebMail, and you can read them from any computer that has access to the Internet! In WebMail, you have the ability to read e-mails, reply to e-mails, compose new e-mails, send and receive attachments, maintain your own personal address book, and store your e-mail in different folders. To check your e-mail using Info Link's WebMail, click here.
How do I use WebMail?
Visit https://secure.info-link.net/webmail/ to log into Info Link's WebMail. You will need to enter your username and password to log into WebMail. Once you have entered your username and password, click Log In, and you will be taken directly to your Inbox. For more information on using WebMail, see the WebMail Manual.
How is WebMail different from Outlook Express or another Mail Reading program?
WebMail stores your e-mail messages on the Internet, and you are able to read your e-mail messages from any computer with Internet access. Mail Reading programs such as Outlook Express, Netscape Messenger and Eudora take your e-mail messages out of WebMail and save them directly to your computer. Once you have received your e-mail using a Mail Reading program, you can only read those e-mails on your computer.
Can I use both Outlook Express and WebMail?
You can use WebMail and a Mail Reading program to check your e-mail. However, only messages that you have not downloaded onto your computer yet will appear in WebMail. Once you use Outlook Express (or another program), all of your e-mails are removed from WebMail and put directly on your Computer. There is no way to get them back onto WebMail once you have put them on your computer.
What do the "Undeliverable e-mail" messages mean?If you have received a message from "Webmaster" or "Postmaster" with the subject "Undeliverable e-mail" (or something similar), it means that an e-mail that you tried to send was not delivered. You should be able to read this e-mail to find out which e-mail message you sent was not delivered.
Common reasons for a message to be undeliverable are:
Why won't my e-mail send?
If you are getting errors sending e-mail, first check to make sure that you are logging onto the Internet. Then check to make sure that you are typing the e-mail addresses correctly. Incorrect e-mails in the "To," "CC," or "BCC" fields will yield errors before the message is sent. If you are typing everything correctly, check your settings to verify that the incoming and outgoing mail servers are correct.
Why can't I receive my e-mail?
If you cannot receive e-mail, first check to make sure that you are logging onto the Internet. Then check your settings to verify that the incoming and outgoing mail servers are correct. Make sure that your username and password are correct, and that you are not using Secure Password Authentication on the connection.
If your messages still won't come in, you may have a very large e-mail in your account that your E-mail program will not download. Try logging into Info Link's WebMail to check your e-mail. Once in WebMail, you can read and delete the large message so your e-mail is able to get to your computer again.
What does the message from Vexira mean?
All of the e-mail that you send and receive through your info-link e-mail address goes through a virus scanner to make sure it is not infected. If an infected e-mail passes through the virus scanner, the virus is removed from the e-mail. If you are sent an e-mail, or if you send an e-mail, that is infected with a virus, you will receive an additional e-mail from Vexira informing you who has the virus and which e-mail was infected with it. For more information on Info Link's e-mail virus scanning, see the Spring 2004 Informer Articles.
What does a message from MAILER-DAEMON mean?
The MAILER-DAMEON is a computer program responsible for managing email. Your email program communicates with the MAILER-DAEMON to send email out across the Internet. If everything goes well, you will never receive messages from MAILER-DAEMON. But when things go wrong, MAILER-DAEMON politely sends you a message alerting you to the errors. For more information of MAILER-DAEMON messages, see the Mail returned from MAILER-DAEMON article.