After you've signed up for our Spam Control service, the guide below will help you learn how
to use your Spam Control Message Center and optimize it for you! For additional details on
using particular settings or controls, click the Help button next to the control or
in the upper right of any page in your Message Center.
What should I do first?
After initially changing your password you will be directed to the Junk tab. This page will list the messages
that are quarantined in your Message Center. When Spam Control first begins to quarantine messages, review messages
in your Message Center to be sure valid e-mails aren't being quarantined incorrectly. Click on a message's subject link
to safely view it's contents. If you find a valid message you want to retrieve, click it's corresponding Deliver button
to deliver it to your inbox.
Tip: If you deliver a message from the Junk tab, Message Center asks you whether you want to add the sender to your
Approved Senders list. Messages from senders on this list bypass the junk filters, so they won't be quarantined
in the future.
All messages that you don't deliver are automatically moved to the Trash after 14 days. Messages remain in the Trash for
another three days before Message Center permanently deletes them.
Quarantine summary e-mail message
As a convenience, we e-mail you a daily notification listing all of the messages that have been recently
quarantined in your Message Center. This notification allows you to quickly scan quarantined messages
without having to visit your Message Center.
The Quarantine Summary e-mail message also provides a link to Message Center if you do want to visit it,
for example, to see the contents of a quarantined junk message.
Within the Quarantine message you have the options to:
- Deliver messages from your Junk quarantine to your inbox (click the corresponding Deliver link in the email).
- Click a message's Subject link to log in to Message Center and review the message's content before delivering it.
Note that you don't have to visit Message Center when you receive your Quarantine Summary. If you don't want to
review your junk email or deliver any quarantined messages to your inbox, just leave them alone and Message
Center will automatically delete them from your quarantine after 14 days.
When should I visit my Message Center?
If you are just beginning to use the email protection service, or if your junk email filters were recently adjusted,
check your Junk Quarantine daily to be sure valid messages aren't being falsely quarantined.
You'll also receive regular reminders to check your Message Center and review quarantined email. Remember that
Message Center will hold your quarantined email for 14 days. Messages are then automatically moved to the Trash,
where they remain for three more days until they're permanently deleted.
When should I use sender lists?
Your Message Center provides sender lists for allowing or blocking messages from individual senders,
mail lists, or entire domains. You don't normally need to add addresses to these lists, as your junk
email filters are highly accurate without them. However, there are a few cases when sender lists are useful.
- Add senders to your Approved Senders list if messages from the sender resemble junk email and
have been falsely quarantined.
- If you belong to a mail list or newsgroup where different members email each other using the same
TO address, you can put that TO address on your Approved Mailing Lists.
Warning: If you set up any of your other email addresses to forward email to your account, make sure these
addresses are not on your Approved Senders list. If such an address is on the list, any junk email sent to
your account via the forward will bypass junk filters and reach your inbox!
