Frequently Asked Questions
What is my username and password?
Your username and password are what you use to get connected to the Internet. When you dial up to the Internet, you need to enter your username and password for verification. Your username is in all lowercase letters, and your password is case sensitive. Your username is also the first half of your e-mail address. You can change your password by clicking here. Please contact Info Link if you have forgotten your username or password.
Why do I have trouble getting connected to the Internet?
There are a few different reasons that you may be having trouble getting connected. If you are getting error messages, write down the error message and contact Info Link to speak with a technical support staff member. Connection errors may be attributed to:
What are some things that cause disconnects?
Disconnects can be caused by various things. The following are the most common:
Why are some webpages really slow?
Some webpages tend to load slower than others do. This is usually because of the content on the webpage. Pictures take a lot longer to load than text does, so if a website has a lot of pictures, it may load really slowly.
Another thing that can contribute to the time it takes for webpages to load is traffic. If there are a lot of people viewing a particular website at a time, then the site is going to be considerably slower. This is particularly noticeable on very popular websites.
Why is my connection so slow?
There are many different things that can cause a slow connection. Some of the more common ones are:
I can connect, but why can't I view any websites?